Exchange, Return & Shipping Policy

🔁 Quick View (TL;DR)

• Return/Exchange Window: 7 days from delivery

• Free PAN-India: First exchange is free (see courier notes below)

• Condition: Unused, resellable, with original box & packaging

• Refund Options: Store credit (recommended) or bank refund (see charges below)

• Special-Order Sizes (UK >12 or <5): One-time exchange or store credit only

• Non-Returnable: International orders, accessories, customized items, orders under ₹2,000

Eligibility & Condition

To be eligible for a return or exchange:

• Request must be submitted within 7 days of delivery.

• Product must be unused, tried on only indoors, and in original, resellable condition.

• All original packaging (box, dust bags, tags, inserts) must be included.

• Clear photos of the soles must be shared during your return request for quality approval.

• If not raised within 7 days, the product will be deemed accepted in good condition.

📲 WhatsApp / Call: +91 8920769661 / +91 8383095736

Exchanges (First Time Free, PAN-India)

Size exchanges are accepted within the 7-day window, subject to stock availability.

To initiate an exchange:

👉 Start your exchange here: https://www.dmodot.com/exchange

Once received and approved, exchanges are dispatched within 1 working day.

• For sale items: Reverse shipping (if required) may be borne by the customer. Forward shipping is on us.

• If your pin code does not support reverse pickup, please courier using India Post or road transport. We reimburse up to ₹300 on submission of receipt.
  
  

Returns Process

Returns are accepted within 7 days and after quality check.

To initiate a return, please email:

📩 returns@dmodot.com

Include:

• Order ID

• Reason for return

• Clear photos of the soles and overall product condition

All return requests undergo a mandatory review within 48–72 working hours.

If the product meets eligibility conditions (unused, indoor trial only, original packaging intact), the return will be approved and further instructions will be shared via email.

Returns cannot be initiated via the exchange portal.

Returns & Refunds

Returns are accepted within 7 days and after successful quality check.

You may choose one of the following:

Store Credit (Recommended)

• Full refund value credited as store credit

• Bonus ₹500 store credit added automatically

• Valid for lifetime and can be used on any future purchase

• Issued within 24 hours of QC approval

Bank Refund (Optional)

• Processed via Cashfree Payment Gateway

• A handling fee of ₹100 per pair + 2% of order value (gateway fee) is deducted

• Refund initiated within 3–5 working days post-QC

• Takes up to 2–3 weeks from pickup to reflect in your bank account

Note: Choosing store credit gives you more value and quicker processing. Bank refund charges are to offset gateway and operational costs.

Special-Order Sizes

The following sizes are made in limited runs and are non-refundable:

• Big Sizes: UK 12 / EU 46 & above

• Small Sizes: EU 38–39 (approx. UK 4–5)

These qualify for:

• One-time exchange (same style & color only)

• Store credit (valid for lifetime)

• ₹300 courier reimbursement if reverse pickup not available
  
  

Not Eligible for Return/Exchange

• Orders delivered outside India

• Customized or made-to-order footwear

• Accessories (wallets, belts, care kits, etc.)

• Orders under ₹2,000

• Products that are used, damaged, or returned without original packaging

Such items will be sent back to the customer at their cost with no refund issued.

Defective / Wrong Item Received

If you receive a damaged, defective, or incorrect product:

• Inform us within 48 hours of delivery

• Share unboxing video + clear photos

We will issue a free replacement or full refund after verification.

Timelines & Process

• Return Request Review: 48–72 hours

• Reverse Pickup: Within 2–3 working days post-approval

• Transit to Warehouse: 7–14 working days

• QC at Warehouse: 24–48 hours post-receipt

• Exchange Dispatch: 3–5 working days after QC

• Store Credit Issuance: Within 24 hours of QC

• Bank Refund Initiation: 3–5 working days post-QC

• Total Refund Timeline: Up to 2–3 weeks after pickup
  
  

Cancellations

If your order hasn’t shipped, email info@dmodot.com or zakir@dmodot.com with your Order ID for cancellation.

If already shipped, standard return policy applies.

Shipping Policy

• Processing Time: 2–7 working days

• Made-to-Order Items: Dispatch in 5–7 working days

• Standard Shipping: Free PAN-India, 5–7 working days post-dispatch

• Express Shipping: ₹500 + taxes (Contact WhatsApp +91 8920769661 / +91 8383095736)

• International Shipping: Email info@dmodot.com (charged at actuals, ETA 3–4 weeks)

We attempt delivery up to 3 times. Unreachable deliveries may be cancelled.

No deliveries to PO Boxes. One address per order.

Warehouse Address (Returns & Exchanges)

Dmodot Corporate Office
125, First Floor, Shahpur Jat
New Delhi – 110049

📲 +91 8920769661 / +91 8383095736
✉️ returns@dmodot.com
✉️ info@dmodot.com

Return QC & Refusal

We reserve the right to refuse returns or exchanges if the item is:

• Worn outdoors

• Damaged by misuse

• Returned without original box or materials

In such cases, the product will be returned to the customer and no refund or credit will be issued.

Warranty

All footwear carries a 90-day warranty for manufacturing defects (stitching, sole, etc.).

General wear & tear, water damage, or misuse are not covered.

Third-Party Orders (Amazon, Myntra, etc.)

If your order was placed via another platform, please follow that platform’s return policy.

This policy applies only to purchases made directly on www.dmodot.com.

Grievance Redressal Mechanism

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer: MD Zakir
Email: zakir@dmodot.com
Contact Number: +91 8920769661

All grievances will be acknowledged within 48 hours of receipt.