EXCHANGE, RETURNS & SHIPPING POLICY

Quick view (TL;DR)

• Window: Request exchange/return within 7 days of delivery.

• Free PAN-India: Exchanges & returns are free (see reverse-pickup note).

• Condition: Unused, resellable, with original box & packaging.

• Refund options: Store credit (lifetime until used) or bank refund.

• Special-order sizes (big >45/small < 40): Exchange or store credit only (no refunds).

• International orders, accessories, and items under ₹2,000: Non-returnable.
  
  

1) Eligibility & condition (exchanges and returns)

• Request must be raised within 7 days of receipt. After 7 days, the system will not accept requests.

• Product must be unused and in original, resellable condition, with all packaging (box, dust bags, tags, fillers).

• When trying the pair, use a clean surface/carpet to avoid sole marks.

• We require 1 clear photo of each sole to approve your request.

Start here: https://www.dmodot.com/apps/return_prime
Or call 011-42261211 (Mon–Sat, 10:30 am–6:30 pm).
If you don’t notify us within 7 days of receipt, the product is deemed accepted in good condition.

2) Exchanges (free PAN-India)

• You may request a size exchange within the 7-day window, subject to availability.

• Once your pair reaches us and passes QC, we dispatch the exchange within 1 working day.

• Sale items: reverse shipping (if needed) may be borne by the customer; forward leg of the exchange is on dmodot.

Note: Exchanges/returns are free PAN-India. Where reverse pickup is not available for your pincode, please courier by ground/road service (India Post works). We reimburse up to ₹300 against the courier receipt.

3) Returns & refunds

• Returns are free PAN-India within the 7-day window and after QC approval.

• Choose one refund method:
  a) Store Credit: issued for the full transactional amount; sent by email within 24 hours after QC. No expiry(valid until used).
  b) Bank Refund: processed via Cashfree Payments. We send you a secure link to submit bank details. Refunds are initiated within 2 working days after QC.

Late/missing refunds: If you haven’t received a refund after our confirmation, please email info@dmodot.com.

4) Special-order sizes — big & small

Some sizes are produced in very limited runs and are treated as special-order sizes:

• Big sizes: UK 12 / EU 46 & above (or as communicated at order time)

• Small sizes: EU 38–39 (approx. UK 4–5) (or as communicated at order time)

For these sizes:

• No refunds.

• One-time exchange for size (same style/colour), or store credit (valid until used).

• Standard defect/warranty coverage applies.

• Reverse-pickup unavailable? Courier by ground/road; we reimburse up to ₹300 with receipt.

5) Not eligible for exchange/return

• International orders (non-India shipping addresses)

• Customized / made-to-order products

• Accessories / Items other than footwear (belts, care kits, wallets etc.)

• Orders under ₹2,000

• Products returned used, soiled, damaged, or missing packaging (these will be shipped back at customer cost; no refund/credit).

6) Defects / wrong item received

• If you receive a damaged/defective or incorrect product, please inform us within 48 hours of delivery with unboxing photos/videos.

• We’ll prioritise a free replacement or full refund after verification.

7) Timelines & process

• Request review: 48–72 hours

• Reverse pickup (if available): within 2–3 days of approval

• Transit back to our warehouse: ~5–7 working days

• QC at our warehouse: within 24–48 hours of receipt

• Exchange dispatch: within 3-5 workings day post-QC

• Store credit: within 24 hours post-QC

• Bank refund: within 3-5 working days post-QC

8) Cancellation policy

If you change your mind before dispatch, email care@dmodot.com with your Order ID for a full cancellation. If the order has shipped, the return policy applies.

9) Shipping policy

• Processing time: 2–7 business days depending on availability (each product page shows typical timelines).

• Made-to-order: ships in ~5 -7 working days post confirmation.

• Standard shipping: free PAN-India; typical delivery in 5–7 business days after dispatch.

• Express shipping: available at ₹500 + taxes. For assistance, WhatsApp +91 8383097736.

• International shipping: email info@dmodot.com; shipped at cost, ETA 3–4 weeks.

• We attempt delivery up to 3 times. If undeliverable, the order may be cancelled.

• We cannot ship to P.O. Boxes. One shipping address per order.

Warehouse address (returns/exchanges):
dmodot Corporate Office
125, First Floor, Shahpur Jat, New Delhi – 110049
Phone: 011-42261211 | WhatsApp: +91 8383095736
Email: info@dmodot.com

10) Quality check & refusals

dmodot reserves the right to refuse returns/exchanges if the product is not in original condition or is used/damaged/missing parts (not due to our error). Such items will be returned to you at your expense and no refund/credit will be issued.

11) Warranty

All footwear comes with a 90-day manufacturing warranty. Post-warranty wear & tear is not covered, but we’re happy to advise on care/repairs.

How to start

1. Submit your request: https://www.dmodot.com/apps/return_prime (within 7 days)

2. Keep the shoes unused, pack with original box & materials

3. Share the sole photos when prompted

4. If reverse pickup isn’t available, courier by ground/road and share receipt (we reimburse up to ₹300)

For any help: info@dmodot.com | 011-42261211 (Mon–Sat, 10:30 am–6:30 pm) | WhatsApp +91 8383095736