Handcrafted Leather Footwear // Be the dot.

EXCHANGE/RETURN AND SHIPPING POLICY

EXCHANGE, RETURNS & SHIPPING POLICY

Exchange for size

Our return/exchange policy lasts 5 days from the receipt of the shoes by you. Exchange is subject to the availability in size. Within 5 days, you can notify us through email on info@dmodot.com with information about the exchange. No return/exchanges will be processed if not intimated within 5 days. 

Kindly note, the returned item must be in the original, unused and resellable condition including packaging. Subject to quality check, we will dispatch your exchanged order within 1 working day from receipt at our end.

We provide free exchanges for our customers.

However, If the product is bought on a value which is less than 30% or more of the MRP on sale or by redeeming any voucher then the shipping costs will be borne by the customer. In which case the customer can chose to ship the product to us by any courier service of thier own choice.

The return address is as below:

dmodotHQ 
125, First Floor, 
Shahpur Jat 
New Delhi - 110049
Ph: 011-42261211

Alternatively, we can schedule a reverse pickup for your convenience which is  chargeable at a cost of Rs. 200 per shoe.

Eligibility for Returns:

Our return policy lasts 5 days. If 5 days have gone by since your receipt of the shoe, unfortunately, we can’t offer you a refund.

Refunds are processed as store credit as well as account transfer. (read below for more information).

To be eligible for a return, your product must be unused and in the same condition that you received it in, including original packaging. The product will be subject to a thorough quality check in order to be eligible for a return. dmodot reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase.

To initiate the return process kindly email to us at info@dmodot.com at the earliest or call us at 011-42261211 from 10:30 am to 6:30 pm Mon-Sat. Unless you notify us within 5 (Five) days from the date of receipt, the products shall be deemed to have been accepted by you as being in good condition.

Please note refunds will be processed as store credit or account refund depending on the choice of the customer:

 

Refunds as store credit.

Once your return is received and inspected, we will notify you of the receipt and status of your refund process and next steps.

If approved your refund will be processed, and a store credit of full amount will be sent to your email address within 24 hours upon the receipt of the product.

Refunds as account transfer.

If you are looking for a refund in your bank account, it will be processed through a UPI transfer, and the following charges will be deducted from the purchase amount:

  • COD charges or bank transaction charges of 1% of the transaction value.
  • Fixed Logistics and handling charge of Rs. 200 per shoe.
Late or missing refunds (if applicable)

If you haven’t received a refund yet, kindly contact us at info@dmodot.com.

 

Cancellation Policy

In case you have a change in mind just after making the payment, you can drop an e-mail at info@dmodot.com with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount. Post which the return policy will apply.

Shipping Policy
We process orders as soon as they are received, typically somewhere between 0-3 business days. If there are any reasons for us not being able to process your order, we will get in touch accordingly.

A nominal shipping fee is charged on all orders. The shipping charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.

Title and risk of loss for all products ordered by you shall pass on to you upon shipment to the shipping carrier.

The shipping costs are only for India at the moment. For foreign shipment, please get in touch with us by email at info@dmodot.com and we will arrange it at cost.

Processing the order normally takes 2-4 business days and then Shipping normally takes 4-7 business days.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 business days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.

We will attempt delivery 3 times at the delivery address specified by you in the order, before we contact you that your package is not deliverable. You can track the package through the Order Tracking facility. In case the customer is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s) at our discretion.

If you have any questions pertaining to shipping, please get in touch by email at info@dmodot.com , alternatively you can contact us at +91 9897876511